Get fast, expert help for Airgain products — from quick questions to complex deployments.
Find the most common support resources and requests below.
Open a case with our Support team and track updates through the customer portal.
Request the latest approved firmware. Some modem updates require a signed NDA before release.
Start a return request for warranty-covered hardware.
Find manuals, datasheets, certifications, and installation guides.
Review Airgain’s limited warranty coverage and support policies.
Find troubleshooting articles, FAQs, and step-by-step product guidance.
Select a product line below to access manuals, certifications, installation guides, and downloads.
Explore documentation for our cellular routers, gateways, CPE, and IoT connectivity solutions built for reliable performance in the field.
Find installation guides, datasheets, and technical documentation for Airgain antenna products.
Find documentation, certifications, firmware guidance, and product resources for NimbeLink® embedded modems.
You’ll receive a confirmation email immediately after submitting your request.
A Support Specialist reviews your request and may ask for additional details to speed resolution.
Complex issues are escalated to advanced technical engineers or product specialists.
Quick troubleshooting and support for common questions and issues.
Configuration guidance, diagnostics, and deployment support for more complex environments.
Support for advanced integrations, backend troubleshooting, and escalated technical cases.
Specialists in antennas, gateways, embedded modems, and wireless infrastructure provide additional expertise when needed.
You don’t need to choose a support level — we route your case for you.
To protect proprietary firmware on certain modem products, some updates require a signed NDA before release.
If you believe your hardware requires service under warranty, start your request here.
Find quick answers, troubleshooting articles, and step-by-step guidance in the Airgain Knowledge Base.
Submit a ticket and our team will connect you with the right expert.
