Improving field connectivity in rural coverage zones and strengthening field operations during outages and severe weather
Organization: Major Midwestern electric utility
Industry: Electric utility
Region: Midwest, USA
Fleet Size: 200+
Use Case: Field connectivity for outage response and service vehicles
Utility service vehicles operate in environments where connectivity is often unreliable, particularly in rural coverage areas and during severe weather events. Field crews rely on cellular connectivity to support critical applications, including GIS mapping, VPN access, telemetry, and damage assessment reporting. When connectivity fails, crews can experience significant operational delays.
The utility encountered several connectivity challenges across its fleet vehicles:
These issues directly impacted outage response and field productivity.
Field crews now maintain reliable connectivity in remote areas where the cellular signal was previously inconsistent.
Stable VPN and GIS performance ensure crews can access mapping, telemetry, and operational systems without interruption.
Vehicles equipped with AirgainConnect Fleet act as secure Wi-Fi hubs, enabling nearby crews to connect and collaborate in the field.
Reduced disconnects allow crews to complete workflows more efficiently, helping accelerate outage restoration and reduce repeat service visits.
Fleet technicians were able to complete installations in-house thanks to the simplified single-device architecture.
