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Bangs Ambulance

The Challenge

The Finger Lakes region of New York is a semi-rural community with a wide range of terrain that includes hills, valleys, waterfalls, and expansive stretches of state forest land. 

Due to the challenging landscape, traditional cell phone connectivity outside of urban areas in the region is unreliable and spotty at best. The outskirts of the county have a limited population and typically no cell phone service. This terrain presents a massive challenge in emergency response situations when first responders need to stay connected with 9-1-1 call centers, local hospitals, and their own teams.

“When we switched over to using the AirgainConnect device, our ambulances have been able to stay connected essentially 100% of the time. Our paramedics were incredibly impressed with the improved coverage helping them to deliver critical patient care. This is a game changer because we can now use this new solution to improve connectivity and uplink data speeds – particularly at the edge of signal coverage.

Brad Marzolf

Dir. of Information Services, Compliance Officer at Bangs Ambulance

The Solution

Bangs Ambulance saw significant improvement in connectivity and greater coverage after installing AirgainConnect AC-HPUE. AirgainConnect is the High Power User Equipment (HPUE) solution available on Band 14. AirgainConnect’s patented technology is capable of transmitting the maximum allowable radiated power directly to the LTE antenna elements. When compared to a conventional modem, AirgainConnect maximizes coverage, building penetration, and throughput for critical communications applications.

AirgainConnect - White LTE-Only

The Results

After implementing AirgainConnect, Bangs Ambulance experienced an increase in
connectivity which enabled it to close the gap in coverage and stay connected during
99.8% of miles traveled, even in dense forest lands and challenging rural areas where
there was previously no connectivity. The end result allows Bangs Ambulance to:

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